PointInsight provides a simple, easy to use, customizable web based business process portal that streamlines the tasks, issues and projects life cycle management.  It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid sized enterprises to small businesses.  It is especially designed to automate and streamline IT services, help desk and customer support processes.  PointInsight also provides an integrated knowledge base with built-in customizable search feature for instant business intelligence features such as alerts, reports and emails.