PointInsight is a robust, simple, and an easy to use, web based help desk management software solution that is designed to manage all types of help desk and customer service related tasks, issues and processes. It allows you to centrally record, track, update and proactively manage help desk, customer service and CRM related tasks, issues and projects by allowing you to create, customize and automate workflows and processes.

Enhances Customer Satisfaction: Enhances customer satisfaction by showing in real time the     latest update on the issue reported to the Help Desk and Customer Service operations.

Optimize Utilization of Resources: Promotes optimal utilization of help desk and customer support     resources resulting in efficiency and cost savings. Unifies support operations across departments     and third party providers across the globe.

Smart Product Decisions: Tightly integrates customer feedback into the product development     process

Complete Visibility: Provide enterprise level visibility through real time reports, alerts and     auto emails by bringing together end user feedback across projects, departments and divisions