PointInsight is a robust, simple, and an easy to use web based issue management software solution that is designed to track and manage all types of tasks, issues and processes from capture to resolution. It allows you to centrally record, track, update and proactively manage tasks, issues and projects by allowing you to create, customize and automate workflows and processes.

Adapt to All Types of Business: PointInsight can adapt itself to the requirements to wide range of    industries such as healthcare, oil & gas, public services, IT services and many more.

Suitable for All Sizes of Business: The issue tracking software can be configured from large to mid    sized enterprises to small and home based businesses

Optimize Utilization of Resources: Promotes optimal utilization of support resources resulting in    efficiency and cost savings. Unifies support operations across departments and third party providers    across the globe.

Collaborate Project/Process Feedback: Tightly integrates customer feedback into business    intelligence and release the input to the product development process

Complete Visibility: Provide enterprise level visibility through real time reports, alerts and auto    emails by bringing together issues across projects, departments and divisions

Customize to your Organization’s Unique Requirements: PointInsight can be configured to    handle any number of help desk and customer support processes, including but not limited to incident    management, ticket management, problem escalation and analysis, IT change management and    complete asset management