PointInsight - Issue Tracking System Software
PointInsight provides a simple, easy to use, customizable web based business process portal that streamlines the tasks, issues and projects life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid sized enterprises to small businesses. It is especially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with built-in customizable search feature for instant business intelligence features such as alerts, reports and emails
PointInsight Benefits
 Simple, easy to use interface, no training required
 100% web based, does not require any capital expenditure on hardware
 Make business operations scalable by automating, standardizing and making all kind of human    centric business processes intuitive
 Streamlines reporting, tracking and automates Issues Management for the Customer Support and    Help Desk
 Centralizes processes for IT Services including, product development, change control and    defect/issues tracking
 Enhances customer satisfaction by providing real time and the latest update on the issue reported to    the Help Desk and Customer Support
 Real time customizable business Intelligence at your finger tips that meets the needs of top and    middle management
 Brings efficiency and reduces costs
 Simplifies the increasing complexity of today’s business enviornment

  Web Based Issue Tracking
  Customer Support Management Software
  Helpdesk Tracking Software
  Technical Support System
  Incident Management System
  Ticket Management System
  Project Management System
  Task Management System
  Service Requests
  Service Desk System
  Process Management System
  Product Support System
  Defect Tracking Software
Blog Section
Online Help Desk Support Programs And Softwares For Business World

Most organizations today are categorized into different departments taking care of varying demands. With new technology needs, there is also an IT department in almost every office to take care of your day-to-day IT needs. Constant trainings and implementations are a part of daily routine. >>
Online IT Issue Management Solutions

From analysis, development, testing, implementation and finally evaluation, without these stages no technical service would be complete. With development comes another factor that is issue management. Information technology provides solutions to your business needs and may develop structures that solve your problems but may still need further development to become precise. >>
Business process management in a nutshell

Business process management can be defined as the approach towards aligning all business aspects of an organization with client interface. It aims at increasing efficiency and effectiveness of a business operation through constant innovations, project management skills and integration of technology with the process. >>
Web Based Issue Management Software Solution

Increasing trend of offshore development and outsourcing work induces project managers to synchronize the multiple time zones. Web based project management solution is used to view the developments on the assignments of web based team. Clients are demanding high transparency and more visibility in the progress of their projects. >>
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