Gone are the days when problems made you anxious
about the success of a project. That’s only if you have come
across a web-based issue tracking software synced with features
of project management as well. Indeed technology has evolved to
such an extent that now the technocrats at PointInsight are at the
forefront of creating an issue management solution spans across
cross-functional departments. Organizations that have many departments
may use several issue tracking methods ranging from phone calls,
emails to elaborate databases – all of which are disconnected
from each other. For example, a member of the help desk team can
access issues raised by a customer in emails but can not lookup
the resolution as it entered in to an issue log by another team
member. PointInsight offers key functionalities that connects teams
throughout any organization, with real-time data and alert notifications.
The PointInsight issue tracking system aids the team members to
manage both planned and unplanned activities along with their risks.
Unlike majority of the issue management solutions in the market,
PointInsight provides opportunity for interactive issue tracking
and proactive project planning from a customizable dashboard portal.
PointInsight offers a comprehensive approach, addressing and tracking
issues through all the phases of the issue lifecycle. Moreover,
PointInsight is versatile and can be configured to tackle problems
in a variety of areas, for example claim reports, customer support,
help desk and IT change management. Simply put, you can look forward
to a complete, affordable and configurable management tool with
all the bells and whistles.