PointInsight - Web Based Helpdesk Software

Help Desk Management Software

Are your customers satisfied with your help desk services? Do you think reliability of a brand depends on its customer care services? If yes, then try out the evolved and all new Help Desk Management capabilities of PointInsight. Remember, your help desk is the core that builds the foundation of your company’s goodwill. An active help desk is the sign of a reliable, performance-oriented company. Manual help desk processes do not always deliver superior customer experiences and reduce operational costs.

Round the clock service is our motto and that’s why our help desk software is designed in a manner so that it can track, update, record and manage all issues, projects and tasks related to CRM, help desk and customer service from a user-friendly interface. By now you might be thinking how is it different from the other help desk software in the market? We are aware of the fact that every business has its own specification and unique requirements. That’s why we have designed a comprehensive solution which allows our client’s to customize, create and automate processes and workflows in accordance with their business requirements – it’s quick and simple.

The PointInsight help desk software amalgamates support operations across all the departments. Our software unifies cross-departmental operations and enhances customer satisfaction. Your company will save more and perform better in the first 30 days of the implementation of our help desk management software.

Recently we were approached by a client who was frustrated from using Excel spreadsheets to track user’s issues. Each time a user would call or email, the help desk team would have to transfer the details into their Excel spreadsheet. At the end of the day, all the spreadsheets would be merged creating room for errors and invariably loss of information. Implementation of the PointInsight help desk management software brought drastic changes in their performance levels. After a quick web-based training session, the help desk team began to enter the user details into a simple, customized issue form and was able to track and manage issues from their dashboard. PointInsight provided enterprise level visibility through alerts, automated-emails and extensive reporting functionalities. The icing on the cake was that along with complete customer satisfaction, their sales increased two fold after using our software.

We were able to save our client time and money (and made their job easier!) – Why wait to improve your customer service and your business?

  Online Help Desk Software
  Customer Support Management Software
  Helpdesk Tracking Software
  Technical Support System
  Incident Management System
  Ticket Management System
  Project Management System
  Task Management System
  Service Requests
  Service Desk System
  Process Management System
  Defect Tracking Software
Blog Section
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