Are your customers satisfied with your help desk
services? Do you think reliability of a brand depends on its customer
care services? If yes, then try out the evolved and all new Help
Desk Management capabilities of PointInsight. Remember, your
help desk is the core that builds the foundation of your company’s
goodwill. An active help desk is the sign of a reliable, performance-oriented
company. Manual help desk processes do not always deliver superior
customer experiences and reduce operational costs.
Round the clock service is our motto and that’s why our
help desk software is designed in a manner so that it can track,
update, record and manage all issues, projects and tasks related
to CRM, help desk and customer service from a user-friendly interface.
By now you might be thinking how is it different from the other
help desk software in the market? We are aware of the fact that
every business has its own specification and unique requirements.
That’s why we have designed a comprehensive solution which
allows our client’s to customize, create and automate processes
and workflows in accordance with their business requirements –
it’s quick and simple.
The PointInsight help
desk software amalgamates support operations across all the
departments. Our software unifies cross-departmental operations
and enhances customer satisfaction. Your company will save more
and perform better in the first 30 days of the implementation
of our help desk management software.
Recently we were approached by a client who was frustrated from
using Excel spreadsheets to track user’s issues. Each time
a user would call or email, the help desk team would have to transfer
the details into their Excel spreadsheet. At the end of the day,
all the spreadsheets would be merged creating room for errors
and invariably loss of information. Implementation of the PointInsight help desk management software brought drastic changes in their performance levels. After a quick
web-based training session, the help desk team began to enter
the user details into a simple, customized issue form and was
able to track and manage issues from their dashboard. PointInsight
provided enterprise level visibility through alerts, automated-emails
and extensive reporting functionalities. The icing on the cake
was that along with complete customer satisfaction, their sales
increased two fold after using our software.
We were able to save our client time and money (and made their
job easier!) – Why wait to improve your customer service
and your business?